Shipping policy

Shipping Policy Last updated: June 2026

This Shipping Policy describes how Midori Matcha Ltd (“we”, "us", or “our”) handles the shipping and delivery of orders placed through our website, midorimatcha.co.uk. Please read this policy carefully before placing your order.

Order Cutoff & Processing Times

  • Order Cutoff Time: Our daily order cutoff time is 12:00 PM GMT. Orders placed after this time will begin processing the following business day.

  • Handling & Processing Time: Orders are typically processed and dispatched within 1–2 business days (Monday–Friday, excluding UK bank holidays).

Once your order has been dispatched, you will receive a shipping confirmation email with live tracking details.

United Kingdom Shipping

We ship all UK mainland orders using the Royal Mail Tracked 48 service.

  • Transit Time: 2–3 business days after dispatch.

  • Shipping Cost: £3.95 flat rate.

  • Free Shipping: Available automatically for all UK orders over £50.00.

International Shipping

We currently ship to the EU and select international destinations using the Royal Mail International Tracked service.

  • Europe Transit Time: 5–10 business days.

  • Rest of the World Transit Time: 7–14 business days.

  • International Shipping Costs: Calculated transparently at checkout based on weight and destination zone before you complete your purchase.

Please note: International customers are strictly responsible for any customs duties, import taxes, or local handling fees applied by their destination country's customs authority.

Tracking Your Order

All shipments are fully tracked. Once your parcel is dispatched, you will receive an email containing your tracking number and a direct link to follow its progress.

Delayed or Lost Parcels

If your parcel is delayed or missing, please contact us immediately at info@midorimatcha.co.uk and we will assist you in tracking or replacing your order. For issues regarding transit damage, please refer to our Return & Refund Policy.

Contact Information

If you have any questions about shipping, delivery, or transit times, please contact our support team:

  • Midori Matcha Ltd

  • Email: info@midorimatcha.co.uk

  • Phone: 07925 418341

  • Registered Address: Midori Matcha Ltd, Tanfield Business Centre, Tanfield Lea Industrial Estate North, Tanfield Lea, Stanley, England, DH9 9DB, United Kingdom