Refund policy
Return & Refund Policy
Due to strict health, hygiene, and food safety regulations, we do not accept returns or offer refunds for change of mind on any of our food products, including all matcha tins. All food sales are final.
Damaged or Faulty Items We maintain exceptionally rigorous quality assurance processes, and all of our premium matcha is strictly quality-tested, manufactured, and hermetically sealed in Japan.
In the rare event that an item is genuinely damaged during transit, you must report it to us within 48 hours of delivery by emailing info@midorimatcha.co.uk.
To evaluate a damage claim, we strictly require:
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Clear, high-resolution photographs of the outer shipping box showing the delivery label.
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Clear photographs showing the damage to the tin, alongside proof that the inner tamper-evident foil seal remains completely unbroken and intact.
Damage claims cannot be processed without this photographic evidence, or if they are reported more than 48 hours after the carrier marks the package as delivered. Genuine, verified transit damage will be resolved with a replacement or store credit at our sole discretion.
Exchanges Because our products are perishable food items, we do not offer product exchanges under any circumstances.